Shipping Policy

 

Standard Shipping [5 to 15 business days] - Signature confirmation is NOT included but all PAID shipping costs INCLUDE package insurance via Shopify covering the full price of the order. If you choose to use the FREE SHIPPING option, this option will NOT include Package Insurance. 

All Insured packages are insured through Shipsurance via Shopify. Please contact us immediately to submit a claim due to shipment negligence and failure to meet your expectation. Silk + Soul Beauty IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER.  You must contact us via email at info@hairbyhotsauce.com to file your claim within 5 days of your delivery date. All claims can take 7-10 business days to process but we do try our best to accommodate them immediately to ensure a faster processing time.

You can also do a Pick-Up order within 5-7  business days. This may be sooner depending on inventory.

Silk + Soul Beauty is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays. Orders are not processed on Saturdays, Sundays, or holidays.  

Standard Shipping: Please allow up to 4 business days to process your order BEFORE shipping. When a customer places an order, they will be provided by UPS with an estimated date of delivery, based on the availability of the selected items and the shipping address. THIS IS AN ESTIMATE

Silk + Soul Beauty, is not responsible for any damaged, lost or stolen packages. Silk + Soul Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered. No refunds will be issued for orders confirmed to have been delivered to the address provided in the order.

For some orders, we will require identification to provide that the order was in fact made by the card/account owner. We will reach out for you to send in your government issued ID to fulfill your order. If your information is not verified within 48 hours we will refund you minus 3% cancellation fee.

We do not ship to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled and refunded.

We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.

If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.