Refund/ Exchange Policy

 

Due to the nature of our business, No REFUNDS are offered on hair extensions. Exchanges ONLY. This is due to the hygienic and sanitary nature of the products. Once hair extensions have been opened, they cannot be returned for health and safety reasons.

Exchanges may be honored at the discretion of the Silk + Soul Beauty Management Team within 5 Business days of the order's delivery date.

All returns/exchanges must be postmarked within 5 days of the order delivery date. All returned items must be in resale-able, new and unused condition, with all original tags, zip-ties, packages, and labels attached. All sales are final once items are installed, worn, colored, used, or rubber bands and zip ties removed, etc. & it's non-refundable.

If a Return/Exchange is initiated after the 5 Day Return Period, the Return will be processed as Store Credit ONLY.

NO RETURNS/EXCHANGES WILL BE ACCEPTED AFTER 7 DAYS (From Delivery Date).  

RETURN PROCESS

To return/exchange an item, please email customer service at info@hairbyhotsauce.com to obtain confirmation. After receiving a confirmation, place the item securely in its original packaging and include your order #, name on order, reason for return, & mail your return to the following address:

Mail All Returns to:

 

Please note, Customer will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Exchanges 

  • Exchanges are accepted within 7 days of purchase.
  • Silk + Soul Beauty hair extensions must be in the original packaging and unopened.
  • Shipping costs are not refundable.
  • Hair extensions that have been used or altered cannot be exchanged.
  • If there is an issue with the texture, we are willing to exchange for the same or a different product. However, in case of a price difference, balance must be paid prior to us shipping out the new product.

 

RESERVED RIGHTS REGARDING RETURNS

Silk + Soul Beauty reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

-Potential fraudulent or criminal activity.

-An irregular or excessive returns history: regarding damage, missing items, etc.,

-Similarly, Silk + Soul Beauty reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

 

CAN I CANCEL MY ORDER BEFORE IT SHIPS?

Customers can cancel their orders within 24 hours of placing them for a refund. After 24 hours, cancellations are not accepted.

If you provide a P.O. Box address your order will be canceled and a 5% cancellation fee will be applied.

CAN I CHANGE MY ADDRESS BEFORE IT SHIPS?

NO. ADDRESSES CANNOT BE CHANGED.

Please be aware that for security reasons, Silk + Soul Beauty does not allow customers to change their address after an order is placed.

We do not ship to P.O. BOXES!

Please make sure you update your shipping address before you place a new order. We apologize for any inconvenience this may cause, but again, it is for your protection.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@hairbyhotsauce.com